What To Do If No Shipping Rates are Returned

When checking out, during the shipping rate selection page, you are seeing a message that no shipping rates were found, please review the following.

  1. Confirm you have shipping rates enabled in your shipping settings.
  2. Check your product dimensions, and weights are accurate. Wholster uses boxpacking technology to provide the most accurate rates possible at checkout, so we sent actual product dimensions to the carriers. If the items are accidentally configured to be too large, or heavy, it is possible the carrier will reject the shipping rate request.
  3. If using a custom account, check if your account details are accurate. You can test this by disabling your shipping rate account in Wholster, and instead use the default shipping accounts for your desired carrier.

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